GlobalVetLink, L.C. (GVL®) Privacy Policy

Last modified: September 23rd, 2021

Introduction

This Site is administered and maintained by GLOBALVETLINK, L.C. (GLOBALVETLINK, L.C. or GVL), located at 2604 Northridge Parkway, Ames, IA 50010, United States of America. Use of this Web site is governed by Customer Service Agreement and indicates acceptance of such terms.

GLOBALVETLINK, L.C., respects and protects the privacy of those visiting and those registering with our Web site subject to the following terms and conditions. To demonstrate our dedication to fair information practices, we have adopted this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website www.globalvetlink.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On this Website.
• In email, text, phone records and other electronic messages between you and this Website.
• Through mobile applications you download, which provide dedicated non-browser- based interaction between you and this Website.
  When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from the Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

NOTE: YOUR REGISTRATION WITH US AND USE OF OUR SERVICES CONSTITUTES YOUR IRREVOCABLE CONSENT TO THE FOLLOWING TERMS AND CONDITIONS LEGALLY BINDING ON YOU AS A PART OF THE TERMS AND CONDITIONS OF YOUR USE OF OUR SERVICES.

WHERE WE CAN BE REACHED

You may reach GLOBALVETLINK, L.C., in the following ways:

• by telephone at 515-817-5701
• by facsimile at 515-817-5702
• by regular mail at: GLOBALVETLINK, L.C. 2604 Northridge Parkway, Ames, IA 50010

COOKIES

A cookie is a small piece of information that a Web site may place on the hard drive of your personal computer while you are at a site. We use Cookies to improve user experience and our services, and to analyze the use of our website.
Children Under the Age of 13

Because our service deals with the regulation of the intrastate and interstate movement of animals and related animal health data, our Web site is not designed to appeal to children under the age of 13. Therefore, we do not knowingly attempt to solicit or receive any information from children. No one under the age of 13 may provide any personal information to or on the Website.

If you are under 13, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us as follows:

• by telephone at 515-817-5701
• by facsimile at 515-817-5702
• by regular mail at: GLOBALVETLINK, L.C. 2604 Northridge Parkway, Ames, IA 50010

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your California Privacy Rights for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information"); About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.
• From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you report a problem with our Website.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Details of transactions you carry out through our Website. You will be required to provide financial information before subscribing to our services through our Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the

Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

WEB VISITORS

Our Web site keeps track of usage data such as the source address from which a page request is coming, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL.

REGISTRANTS

In order to use certain services associated with our Web site, we require interested persons to register with us. In order to register, you must provide certain data and information such as your name, e-mail address, telephone number, veterinary accreditation number, and other data and information that we, our state or federal regulators, or business partners may require for user authentication and other purposes, including, provision of certain services associated with our Web site.

WHAT WE DO WITH THAT INFORMATION

As noted, we use the information we collect from visitors to present our Website and its contents to you, to provide you with information, products, or services you request from us, to fulfill any other purpose for which you provide it, and to track the use of our Website. We also use or disclose the data and information provided from registrants in conjunction with our services to or collaborations with our customers, regulators, and business partners. We also use the data and information they provide to create and use a database from which to perform statistical studies and generate reports, which we may use or share with others such as our customers, regulators, or business partners. Pursuant to the purpose of this Web site, this information may be forwarded to or shared with other registered users or the customers, regulators, and business partners of GlobalVetLINK. Furthermore, we use information we collect about you or that you provide to us to notify you about changes to our Website or any products or services we offer or provide through it, in any other way we may describe when you provide the information, or for any other purpose with your consent.

In addition, we may use the data and information to assist us in our marketing, promotional and editorial efforts. These efforts may include mailings and phone calls to you or others concerning new or existing products and services or upcoming events. If you wish not to receive these notices, you may stop them by contacting GlobalVetLINK through the means specified above.

For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of GlobalVetLINK's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by GlobalVetLINK about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To those who would normally have access to the information through the normal course of business.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of GlobalVetLINK, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by calling us at 515-817-5071 or at any other time by sending us an email stating your request to info@globalvetlink.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties' collection or use of your information to serve interest- based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address: info@globalvetlink.com. However, please know, we do not currently sell data triggering that statute's opt-out requirements.

UPDATING INCORRECT PERSONALLY IDENTIFIABLE INFORMATION

We provide you with the opportunity to update or correct the personally identifiable information you provide to us through the registration process. Contact us as specified above in order to
request access to, correct, or delete any personal information you have provided to us.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use: https://user.globalvetlink.com/gvl2/legal/.
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights for more information.

Your California Privacy Rights

The California Consumer Privacy Act

If you are a California resident, you may exercise certain rights under the California Consumer Privacy Act ("CCPA") related to your personal information. The CCPA defines personal information as any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Categories of Personal Information Collected and Disclosed

The personal information we collect, and sources for that information, are described above under "Information We Collect About You and How We Collect It". It includes the following categories:

• Personal identifiers, such as name, contact information, email address, signature, IP address, gender, device identifiers, photos you send us through social media, and other unique or online identifiers;
• Customer records, such as payment information and other financial account information you provide us to pay for a purchase;
• Usage data, such as internet and electronic activity information regarding your interactions with our Sites and advertisements;
• Geolocation data as described above;
• Audio, video, and electronic data such as call recordings created when you call our customer service telephone numbers;
• Commercial and transactional information, such as products and services purchased; purchasing history/tendencies;
• Profiles and inferences drawn from the information above.

We do not sell personal information. We may disclose or make available certain categories of personal information to others in order to improve and measure our advertising campaigns; to receive certain benefits or services; and to reach users with more relevant ads and content through third-party tags on our Sites. We do this in order to achieve the business purposes described above in the sections titled, "Information We Collect About You and How We Collect It" We disclose these categories of personal information to the following types of recipients in order to fulfill our business purposes:

• Customer records: financial service providers; marketing providers; IT, cloud, information security and similar providers; and legal/risk service providers.
• Usage data: marketing partners; data analytics providers; IT, cloud, information security and similar service providers.
• Geolocation data: marketing partners; data analytics providers; IT, cloud, information security and similar service providers.
• Audio, video, and electronic data: IT, cloud, information security and similar service providers; and legal/risk service providers.
• Commercial and transactional information: financial service providers; marketing providers; data analytics providers; IT, cloud, information security and similar service providers; and legal/risk partners.
• Profiles and inferences: financial service providers; vet and pet insurance partners; marketing providers; IT, cloud, information security and similar service providers; and legal/risk partners.

We retain personal information as necessary to provide the Services to you, and for reasons such as dispute resolution, compliance with laws, fraud prevention, troubleshooting, and enforcement of our terms of use and other agreements.

Submit a CCPA Rights Request

If you are a California resident, the CCPA gives you the right to request that we disclose the personal information we have collected about you, the categories of sources from which your personal information was collected, our purpose for collection, and the categories of personal information we disclose and to whom. California residents also have the right to request that we delete their personal information, subject to certain exceptions. You may make CCPA requests or exercise these rights at no charge up to twice every 12 months.

If you are a California resident and wish to exercise your rights under the CCPA, you may submit a request by calling us at (877) 202-0353, or by email at privacy@globalvetlink.com.
In order to protect our customers' personal information, and as required under the CCPA, we will verify your identity by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your request, or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requester. You may submit a request on your own behalf, or you may designate an authorized agent to make a request on your behalf. Authorized agents will be required to provide proof of their authorization, and we may also require that the relevant individual directly verify their identity and the authority of the authorized agent.

The CCPA grants California residents the right not to receive discriminatory treatment for exercising their privacy rights. We respect your privacy rights and we do not discriminate against individuals for exercising their rights.

California's 'Shine the Light' Law

Under California's "Shine the Light" law, a California resident with whom we have an established relationship has the right to request information about our disclosure of personal information to affiliated companies or third parties for their direct marketing purposes, within the immediately preceding calendar year, subject to certain exceptions. To exercise this right, please contact us by writing to us at GlobalVetLink, 2604 Northridge Parkway, Ames, IA 50010, Attn: Privacy Team: Shine the Light.