When using an online service or platform such as GVL, you always worry; Will there be a human to speak to if I have a problem after they sell me their product? The answer is YES! The tech support is outstanding. I love the chat feature when doing a CVI or EIA and need a question answered. The question can be answered right away using the chat feature instead of making a phone call, but you still get the personalized service of speaking to a human being.